FAQ
Q. What’s Traditional Chinese Medicine?
With over 2,000 years of history, Traditional Chinese Medicine (TCM) is a rich and comprehensive wellbeing system that encompasses nutrition, physical therapies and herbal remedies.
TCM celebrates balance as the key to a happy, healthy life. Therapies focus on equalizing the contrary forces of yin and yang and restoring the natural flow of qi. By bringing the body into balance, immunity is enhanced, emotions are harmonized and vitality is unleashed.
Q. What’s a tisane?
Adopted from French, a ‘tisane’ is a herbal infusion made using edible dried flowers, fruits, spices, roots or herbs.
Q. What’s the difference between tea and tisanes?
Unlike tea, tisanes contain no caffeine and no tea leaves are used.
Q. How do you pronounce 'tisane'?
The French word is pronounced as tee-zahn or ti-zahn.
Q. Do the tisanes contain caffeine?
No. Our tisanes are completely caffeine free. That means you can enjoy them any time of day without risk of the jitters or a bad night’s sleep.
Q. Do your tisanes contain additives?
No. There’s nothing but goodness is a qìsane bag. No caffeine, nothing processed and no additives. Check out qìsane’s specialty blends in our Shop now.
Q. Why are all the ingredients used in qìsane's tisanes whole?
All our herbs, roots and flowers are whole. We want you to be able to see and appreciate what you’re drinking. And most importantly, we believe nature’s gifts are best enjoyed just as they are.
Q. How big is a qìsane sachet?
Our oversized sachets hold between 0.19oz and 0.25oz (5.5 and 7 grams) of whole, nourishing ingredients. That’s almost three times more than the average teabag.
Q. Can I still drink my usual herbal tea alongside the tisanes?
Yes. Our tisanes are fine taken with other herbs. Herbal teas are a wonderful way to boost your nutrition and stay hydrated, so we encourage you to enjoy them. However, do beware if you are pregnant, breastfeeding or taking medication as certain herbal teas are not recommended. Always consult your physician if in doubt.
Q. Can I enjoy my tisane cold and still get the benefits?
Absolutely. Cold brews are a refreshing way to enjoy your tisane, complete with all the benefits. To make a cold brew, simply place your qìsane bag in a jug or bottle of room temperature water and leave it for around 6 hours, in the fridge or out.
Q. How many times can I use each bag?
Our official recommendation is twice but many of our team members steep their bags up to four times to draw out every last drop of goodness.
Q. What’s the best time of day to enjoy a tisane?
Any time – although we do have our preferences!
We love a cup of cordyceps & rose herbal tea first thing in the morning for a boost of energy. Our chrysanthemum & goji tisane is wonderful before bed, or during a particularly busy or stressful day. And many swear by the soothing comfort of our hawthorn & osmanthus herbal infusion after a good meal.
But really, any time you feel in need of some tender loving care is a good time for a tisane.
Q. How should I store the tisanes?
Store your tisanes in a cool, dry place away from direct sunlight.
Q. What’s the shelf life of the tisanes?
The shelf life of sealed and unopened tisanes is 18 months. Once opened, use your tisanes within 12 months.
Q. How long will it take to feel the health benefits?
Although many report feeling physical benefits almost immediately, our tisanes are not designed to be a quick fix. They are designed to provide deep, nurturing support with benefits that build over time.
The mental and emotional benefits of taking a moment to relax and rebalance, however, are certainly felt right away.
Q. Can I take too much?
No. If you’re feeling particularly out of balance and in need of nourishment, we encourage you to sip your favorite tisane throughout the day. The positive effects on your wellbeing are cumulative and will only continue to grow.
Q. Can I take the tisanes if I’m pregnant or breastfeeding?
All our tisanes are made from whole natural ingredients and are caffeine free. However, we’re unable to advise if they’re suitable for pregnant or breastfeeding mothers and recommend that you check with your physician before taking them.
Q. Can my child take the tisanes?
Our tisanes are nutritious and caffeine-free. Nonetheless, we recommend you check with your child’s pediatrician before sharing your tisanes.
Q. Can I enjoy the tisanes if I’m taking medication?
Our tisanes have no known contraindications. However, if taking medication, it’s always safest to discuss any dietary changes with your physician first.
Q. When can I expect my tisanes?
For US orders, please allow up to 5 business days for your tisanes to reach you.
International delivery times vary from country to country, but your package should reach you within 10 business days.
Q. How much is shipping?
Please see our shipping section for details.
Q. How do I order herbal teas from qìsane on Amazon?
All orders delivered to the United States can be ordered on Amazon, to enjoy Prime benefits.
For customers ordering outside of the US, please set your ZIP code on the Amazon site or app to place orders.
Payments & Safety
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.