shipping & returns
qìsane ships out of the US, Singapore and Hong Kong
For US & Asia orders
Orders of US$100 or more will be delivered to you free of charge.
Orders under US$100 will be subject to standard shipping rates.
Your tisanes will reach you within 5 business days.
Please double check your billing and shipping address when placing an order as we unfortunately can’t reroute packages.
And please note that standard shipping does not include insurance.
For the rest of the world
We offer flat courier rates for our international customers.
Orders of US$200 or more – flat rate of US$25
Orders under US$200 – flat rate of US$35
Delivery times vary from country to country, but your package should reach you within 10 business days.
Please do double check your billing and shipping address when placing an order as we unfortunately can’t reroute packages.
Also, bear in mind customs and import duties may be applied in your country. We ask you to be responsible for those.
Returns, Exchanges and Refunds
We want you to be happy with your tisanes.
Unfortunately, for food safety reasons, we can’t accept returns as standard. However, we will consider refunds or exchanges on
a case-by-case basis, should the tisanes you receive be spoilt or the packaging tampered with.
To request a refund or exchange, please email us with the details at [email protected].
We aim to respond to and resolve your return/exchange requests within 3 working days. However, it may take longer for a new product to reach you, depending on where you are in the world.