We want you to be happy with your tisanes.

Unfortunately, for food safety reasons, we can’t accept returns as standard. However, we will consider refunds or exchanges on a case-by-case basis, should the tisanes you receive be spoilt or the packaging tampered with.

To request a refund or exchange, please email us with the details at info@qisane.com.

We aim to respond to and resolve your return/exchange requests within 3 working days. However, it may take longer for a new product to reach you, depending on where you are in the world.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

For deliveries to US & Asia (excluding Singapore):

Your package should reach you within 5 business days.

Please double check your billing and shipping address when placing an order as we unfortunately can’t reroute packages.

And please note that standard shipping does not include insurance.

For deliveries to the rest of the world:

Delivery times vary from country to country, but your package should reach you within 10 business days.

Please do double check your billing and shipping address when placing an order as we unfortunately can’t reroute packages.

Also, bear in mind customs and import duties may be applied in your country. We ask you to be responsible for those.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.