qìsane ships out of the US, Singapore and Hong Kong

For deliveries to Singapore:

Orders of S$80 or more will be delivered to you free of charge. Orders under S$80 will be subject to a flat shipping fee of S$8.

Your tisanes will reach you within 5 business days.

Please double check your billing and shipping address when placing an order as we unfortunately can’t reroute packages.

Please note that standard shipping does not include insurance.

For deliveries within the US:

Orders of US$30 or more will be delivered to you free of charge. Orders under US$30 will be subject to a flat shipping fee of US$9.99.

Your tisanes will reach you within 5 business days.

Please double check your billing and shipping address when placing an order as we unfortunately can’t reroute packages.

Please note that standard shipping does not include insurance.

Orders on Amazon (US only)

Amazon/Shipping T&C applies

For deliveries to the rest of the world:

Orders of US$65 or more will be delivered to you free of charge. Orders under US$65 will be subject to a flat rate of US$19.99.

Delivery times vary from country to country, but your package should reach you within 10 business days.

Please do double check your billing and shipping address when placing an order as we unfortunately can’t reroute packages.

Also, bear in mind customs and import duties may be applied in your country. We ask you to be responsible for those.

Returns, Exchanges & Refunds

We want you to be happy with your tisanes.

Unfortunately, for food safety reasons, we can’t accept returns as standard.

However, we will consider refunds or exchanges on a case-by-case basis, should the tisanes you receive be spoilt or the packaging tampered with.
To request a refund or exchange, please email us with the details at info@qisane.com.

We aim to respond to and resolve your return/exchange requests within 3 working days. However, it may take longer for a new product to reach you, depending on where you are in the world.